Track Your Order

Order Tracking

Where's
your tank?

Paste the tracking number from your dispatch email. Live status, straight from the carrier.

Your number is in the dispatch email we sent when your order left us. Can't find it? Check spam, then email us your order number.
Tracking
Contacting the carrier…
The tracker didn't load
Usually an ad-blocker or a strict privacy setting. Open your tracking directly instead — it works the same.
Open Tracking ↗

Nothing showing yet?

Three reasons that cover almost every case.

It's brand new
A number goes live when the carrier makes its first scan. Allow up to 48 hours after your dispatch email before worrying.
It's between borders
Tracking often sits still for 5 to 7 days in transit or a customs queue. It's moving even when the page isn't.
Handed to a local carrier
Near you, your national post service takes over. Status can pause for 24 to 48 hours during the handover.
Two Minutes Before Your First Wear

Try it on at the end of the day, not first thing. This is the one piece of advice worth reading before your parcel lands.

  • Everyone is slightly smaller in the morning. A tank that feels perfect at 8am can feel snug by 4pm — so judge the fit when your body is at its largest
  • Wear it for a full day before you decide. The whole point of it is what happens at 6pm, and you can't tell that in front of a mirror
  • Give it a wash first if you like — cold, gentle, air dry. It won't shrink, and it'll feel like yours
  • If it rides up, it's a size too small. That's the most common thing we hear, and it's a free exchange

And the care rule that actually matters: machine wash cold, air dry, never tumble dry. Heat is what destroys elastane — the straps go slack and the cups lose their shape. Hung up to dry, it keeps its shape far longer than a bra does.

Typical delivery, from dispatch
United States5–12 business days
Canada7–15 business days
United Kingdom & Ireland7–15 business days
Europe7–15 business days
Australia & New Zealand8–18 business days
Rest of world10–21 business days
Business days, counted from dispatch — not from when you ordered. Carrier estimates, not guarantees. Customs, weather and peak periods can extend them.
I never got a tracking number

Check your spam and promotions folders first, searching for Avulea or ClickCraft. That finds it most of the time.

Still nothing? Email support@clickcraftventures.net with the subject TRACKING #1234 and we'll resend it within one business day.

My number says "not found"

Two likely reasons:

  • Too new — the carrier hasn't registered the first scan yet. Try again in a few hours
  • A typo — paste it rather than typing. Watch for 0 versus O and 1 versus I

If it still fails 48 hours after your dispatch email, email us with the number and we'll check from our side.

It hasn't moved in over a week

Long gaps are normal, especially while a parcel waits in a customs queue. Up to 7 days without an update is common on international orders and almost never means the parcel is lost.

If nothing has changed for 10 business days, email us. We'll open a carrier investigation, which takes up to 10 further business days. If the parcel is confirmed lost we replace or refund — your choice.

It says delivered but I don't have it

Before emailing, check these — they account for most of it:

  • Porch, side gate, letterbox, bin store or behind a planter
  • With a neighbour, a concierge or a building office
  • A card left for a local depot or parcel locker

Then contact us within 7 days. We'll request the carrier's proof of delivery and GPS data and help you pursue it.

It arrived — but the size isn't right

Your first exchange is free, and you don't need to send the first one back.

  • Measure your band (snug under the bust) and your bust (fullest point, tape level)
  • Email SIZE #1234 with both numbers and the size you have
  • We ship the right size free, usually within one business day

If it rides up or feels tight by evening, go a size up. This is a snug, smoothing fit by design, and the smaller of two sizes is the one that comes back. A size up still shapes — it just lets you forget it's on.

The colour looks different from the photos

Screens vary, and so does the way fabric photographs. A shade that looked warm on your phone can look cooler in daylight.

Colour alone is covered by the 45-day guarantee like any other reason. Email us and we'll exchange or refund.

It arrived damaged or faulty

Photograph the packaging and the tank within 48 hours and email support@clickcraftventures.net with the subject DAMAGED #1234.

We replace at no cost to you and never ask for the faulty one back. Don't throw the packaging away until we've confirmed — the carrier may need to see it.

I ordered two sizes to compare

Sensible, and plenty of people do. Both arrive together.

Keep the one that fits and refund the other within 45 days — worn is fine, and you don't need to post it back. Just tell us which size you're refunding.

Can I change my delivery address?

Only before dispatch, and we usually dispatch within 24 hours. Email us straight away with ADDRESS #1234 in the subject and we'll try.

Once a label is printed the address is fixed and the carrier can't redirect it. A parcel returned for a bad address is handled under our Refund Policy.

I'm being asked for customs duty

Parcels shipped outside the EU can attract import duty, VAT or a handling fee set by your own country. Where these apply they're payable to your customs authority or carrier, not to us, and we can't refund them.

We can't mark a parcel as a gift or understate its value. Note that an order abandoned at customs is not refundable, so please clear it if a notice arrives.

Is the packaging discreet?

Yes. Orders ship in plain packaging with no product imagery and nothing on the outside stating what's inside.

The sender name is ClickCraft Ventures or our fulfilment partner, and the customs declaration describes the contents generically as apparel, as it's legally required to do.

Need a hand?

One inbox, answered by a person. Send your order number — or your measurements if it's about sizing — and we'll reply within 1–2 business days.

✉ Email Us
The Tank Size Guide Fabric & Care FAQ Shipping Returns Contact
ClickCraft Ventures · support@clickcraftventures.net
Tracking data is provided by 17TRACK and your carrier. Status can lag behind the parcel.
80% polyamide, 20% elastane · machine wash cold, air dry, never tumble dry · light-to-medium support